SHIPPING & DELIVERY

Please ensure all details are correct. Orders sent will receive a confirmation and tracking (if tracked) to the email address provided. If however you notice one order is submitted that the address in incorrect please contact us immediately so this can be rectified.If payment is via Paypal, please ensure that your details are up to date as the items are legally to be sent to the address at time of purchase.If your item is returned due to an incomplete or incorrect address, then the buyer is responsible to pay extra return postage costs. Majority of the time if we notice there maybe an error, we will contact you before sending. NO refunds will be issued for returned orders.

All items are shipped through Australia Post. In the event that an item is lost, or damaged, Creative Hero Designs will replace the item free of charge. However reasonable evidence must be presented within 24 hours of receipt.

Please note that Australia Post is a third party company and we have no control over the handling of our parcels.

PARCEL POST ESTIMATED DELIVERY TIMES

Sending within the same state

Sending interstate

Australia Post website update on delivery delays – 25 November 2020

Same-state deliveries1

Express Post
Most items are arriving within 1 business day2
Allow up to 2 business days3

Parcel Post
Most items are arriving within 2 business days2
Allow up to 5 business days3

Regular letters
Allow up to 5 business days

Interstate deliveries1

Express Post
Most items are arriving within 2 business days2
Allow up to 3 business days3

Parcel Post
Most items are arriving within 4 business days2
Allow up to 7 business days3

Regular letters
Allow up to 7 business days

1 Domestic delivery times for Express Post and Parcel Post reflect recent past performance and are indicative of our current performance, but not a guarantee of future performance. All delivery times are based on the number of business days items take to arrive following the day of posting. Delivery times for regular letters are based on service requirements as regulated by the Australian Government. Actual delivery speeds will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the time of posting. 

2 Between the 19 November 2020 and 25 November 2020, at least 70% of items arrived within this time.

3 Between the 19 November 2020 and 25 November 2020, at least 95% of items arrived within this time.

4 International delivery times are estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don’t include time spent in customs, which is out of our control. Due to increased travel time between facilities for items lodged from SA, TAS or NT please allow additional time for delivery. For Express, add 3 business days to all estimated delivery times. For Standard, add 7 business days to all estimated delivery times.

5 Expected delivery dates are included in the tracking information provided for deliveries within Australia. Dates can only be calculated once we’ve received the item from the sender. If the delivery postcode hasn’t been entered into our system, you’ll often be able to calculate expected delivery dates by entering the postcode when viewing the item on our tracking tool. Any dates for delivery are a guide only.

6 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location. 

The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.